Support
How can we help?
Questions, bugs, or something not working the way it should? Email us and a real person will get back to you.
Email supportReplies within 24 to 48 hours on business days
Common questions
Quick answers
Account issues
Trouble signing in or managing your profile? Email support@thevillageapp.com.
Technical support
Bugs, crashes, or something acting strange? Tell us what happened and we'll sort it out fast.
Feature requests
Have an idea that would make The Village better for you? Send it over. We read every one.
Privacy and security
See how your data is handled in our Privacy Policy and EULA.
Membership and account
Two separate things
Cancelling your membership stops billing and keeps your account. Deleting your account removes your profile for good.
Cancel your membership
You can cancel a paid membership any time. Sign in to see your membership and manage it.
What happens
Your membership stops renewing
Full access until your paid period ends
Your profile and Village stay exactly as they are. Resubscribe any time.
Delete your account
Delete your member profile and personal data any time. This can't be undone.
Removed
Your personal profile and data
Your sign-in: email, phone, and all sessions
Stays, if your partner does
Home address and family photos
Children and school details
Deleting your account doesn't cancel a membership billed through Apple. Cancel that first.