The hardest part of retention isn’t rent or amenities. It is whether a resident has someone in the building worth staying for. Most don’t, because they have never met.
The Village is a compatibility app. This is the screen a resident opens — the neighbors in your building they actually line up with, ready to become a small Circle of real friends.
A code in your lobby downloads The Village, branded to your property. One scan and they’re in.
A short intake reads their values, lifestyle, and personality. Not hobbies, not who happens to share a floor.
They see the residents they line up with most, then get grouped into a Circle of five to seven who keep meeting on their own.
Warm, family-oriented, and big on adventures over things. New to the building this spring.
Reads a lot, walks a lot, would rather have one real conversation than five small ones.
The Village hosts a compatibility night for your residents, forms them into small Circles of real friends, and gives you the marketing, the custom QR codes, and a dashboard that finally shows renewal signal. You pick the date. We run the rest.
Every non-renewal costs the property somewhere between three and five thousand dollars in downtime, marketing, concessions, and make-ready. The spend is real. The cause usually isn’t the unit, and the decision is made months before the offer goes out.
“The price went up.” “We wanted a change.” “A friend moved out.” The reasons you get are downstream of a decision the resident made long before.
Residents don’t leave units. They leave when they never had a reason to stay. They never made a friend in the building, so there was nothing holding the lease in place.
Residents opt in, get grouped into a Circle of five to seven people they actually line up with, and start meeting in real life inside or around the building. The property is the setting. The friendships are the product.
Here is what actually happens, start to finish. You unlock the room and pick the date. We handle every minute after that.
Residents walk in, grab a drink, and scan a QR code at the door. They download The Village and take a short compatibility intake. No clipboard, no check-in line, no name tags they’ll throw away.
Each resident sees the people in the building they line up with most. Not the city. The actual residents who walked into the same room. This is the moment you hear “wait, you live here?” from across the table.
We seat each resident with the people they’re most compatible with, then run a structured game that gets past small talk in the first ten minutes. Conversations that go somewhere, not “so, what floor are you on?” for an hour.
They leave in a Circle of five to seven that keeps meeting on its own, plus a ranked list of everyone else in the building worth knowing. The night ends. The building doesn’t go back to silent.
Real people, real laughter, real plans made for next week. The room your residents talk about long after the lights come up. From our San Diego night at Tower23.
You bring the room and the date. We bring the marketing, the codes, the screens, the food, the facilitation, and the readout. This is the part most properties never have the bandwidth to pull off.
Branded emails, flyers, SMS reminders, and lobby signage, written to land and sized to your building. It goes out under your property’s name, not ours.
A code unique to your building. Residents scan it and instantly see the people they line up with most, right there in the lobby. Every scan feeds your dashboard.
The rolling check-in wall and the Circles reveal that make the room feel alive. We bring the screens, the app, and the host who runs the floor.
The Village
After the event you get a private community portal. Who scanned, who onboarded, which Circles formed, and who is actually connecting with whom. The leading indicator for renewal, finally visible.
Sample data shown for illustration
If we invent stats, you will catch it, and you should. So here is exactly what we track and when you see it: a written readout at month one and month three.
Stated intent to renew at month one and month three. The leading signal for your twelve-month renewal rate.
We plug into whatever survey you already run. NPS, SatisFacts, Kingsley, Google reviews, or your own instrument.
Self-reported sense of belonging in the building, and whether residents met outside the Circle on their own.
The Village is in the first wave of multifamily pilots. Operators who come in early get more of our direct attention than they will six months from now, real input into what we measure and how, and a named case study if the numbers land.
The downside of going first is that not everything is polished yet. The upside is that you are not being sold to, you are being partnered with. If your building wants to be the property that figured out resident retention before it became the category everyone else copies, this is the window.
Book a call with Bret Green, our Head of Partnerships. He will walk you through what a pilot looks like at your property, what gets measured, and what kind of building this actually works for. No deck, no demo.
20 minutes · No deck · Zero cost for the first pilot
